38 customer base: women, minority and low- or moderate- income business owners.” Accion is onboarding its lending organizations across the country to the new platform in a phased approach, with the majority of its U.S. loan portfolio already being serviced through the new system. As the project approaches fruition, we spoke with Harman about the challenges they’ve overcome in the process. The frank conversation provides a fascinating glimpse into how well-established organizations struggle to adapt existing processes to emerging technologies—without compromising their vital missions. You can listen to the interview in the podcast above. View the original article on NextBillion Gina Harman, CEO of Accion’s U.S. Network