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Impact Sourcing is Going Rural: Here’s what we learned from studying several BPO companies
An increasing number of BPO centers are being started in rural India to take advantage of lower operating costs and bring economic opportunity, often with an aim of employing women and youth. Outsourcing tasks from urban to rural areas allows companies to save significantly on both salaries and overhead. IDEX Fellows Adam Guzowski and Pomai Verzon look at some of the lessons learned from small to medium BPOs.
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- Technology
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Weekly Roundup – 12/6/14: Overcoming paywalls, increasing information accessibility in the pursuit of a healthier planet
There’s been a good bit of discussion recently about the accessibility of health care information; specifically, the timely sharing of research on such topics as Ebola.
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- Health Care, Technology, Telecommunications
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Trends in Mobile and Cloud Technology: Redefining Medicine Around the World
Around the world, shifting demographics are putting more pressure on health systems that are struggling to catch up to changing expectations.
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- Health Care, Technology
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Are Smartphones the Right Gift for West Africa’s Ebola Fight?
Smartphones may not be the smartest solution to fighting Ebola in West Africa. Technology giants including Google, Amazon and Ericsson, and techie charities such as the Paul G. Allen Family Foundation have donated thousands of smartphones for use across the region, where better communication is key to stopping the epidemic.
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- Health Care, Technology
- Region
- Sub-Saharan Africa
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A Swipe Toward Inclusion: (With video) PagPop connects merchants and low-income consumers
PagPop in Brazil has developed card reader hardware that attaches to Android and IOS-based smartphones, as well as applications for low tech phones, targeting low-income consumers and merchants. It has grown from about 4,000 clients to 110,000 clients, and has aspirations to reach 300,000 clients in the next two years.
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- Technology
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NexThought Monday – Unlocking Mobile Data: Regulatory and privacy issues prevent metadata use from realizing its full potential
African countries are not data-rich environments but, because of high mobile phone use, they could be. And that data could be used to track, among other things, importation routes for infectious disease, patterns of migration or economic transactions.
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- Health Care, Technology
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10 Apps That Are Reshaping Healthcare In Africa
As mobile penetration and smartphone proliferation continues its unprecedented surge in Africa, its beneficiaries are spreading beyond the confines of social interactions and brand development. The number of health solutions, exploiting this growth, are also on the rise.
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- Health Care, Technology
- Region
- Sub-Saharan Africa
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You Probably Don’t Know Your Customers: Harnessing mobile to connect for product development
Customer feedback provides information and insight for developing new products and refines innovation and clarifies routes to social impact. But too often connecting with customers, particularly low-income customers, is daunting. P.R. Ganapathy of Villgro and Jessica Seddon of Okapi detail new ways around this dilemma using mobile technology, including one they teamed up with the Lemelson Foundation to build.
- Categories
- Technology
- Tags
- product design