Customer Success & Credit Associate
- Organization
- Fresh Life
- Location
- Nairobi, Kisumu, and Eldoret, and Lusaka, Zambia
- Job Type
- Full-time
- Deadline for Applications
- 07/12/2026
- Where to Apply
- https://odoo.saner.gy/jobs/customer-success-credit-associate-eldoret-20077
About Fresh Life
Fresh Life is founding partner of The Sanergy Collaborative and an award-winning social enterprise dedicated to transforming urban sanitation in fast growing cities in Africa. Operating in Nairobi, Kisumu, and Eldoret, and Lusaka, Zambia, we provide non-sewered, end-to-end sanitation solutions that ensure urban residents living in informal settlements can access dignified sanitation services.
Our work is aligned to SDG 6 and we partner with the government to develop and deliver safe sanitation and waste management for urban residents. Fresh Life has been operational since 2011, and currently serves 300,000 urban residents daily across 4 cities. We safely remove approx. 20,000T of sanitation waste per year, and mitigate 30,000 tons of CO2 equivalent from being released into the atmosphere.
We have built a diverse team of 400+ professionals committed to making sanitation accessible for all. Our work has been recognized globally by the Bill & Melinda Gates Foundation and Fast Company as one of the world’s most innovative organizations doing social good.
About the role
The Customer Success & Credit Associate in Eldoret is responsible for managing customer relationships while driving timely collections and supporting customer retention. The role oversees the customer lifecycle from onboarding and engagement to account management and payment follow-up.
The successful candidate will have experience in credit management, debt collection, accounts receivable, customer account management, or a related field. They will be responsible for ensuring customers receive excellent service, remain compliant with Fresh Life standards, and maintain timely payments.
