Dynamics 365 Technical Specialist

Organization
Energy Saving Trust
Location
Location: Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London).
Job Type
Full-time
Deadline for Applications
09/22/2025
Where to Apply
https://energysavingtrust.org.uk/about-us/careers/
Tags
Full-time

Hours: Full-time (see ‘Flexible working’)
Salary: Between £40,000 & £45,500 per annum (depending on experience)

The team

The IT and compliance team’s work is essential to the success of Energy Saving Trust’s mission, with every employee in the organisation using the digital tools and platforms we provide. Having undergone significant infrastructure transformation over the past few years, we are now focused on providing our teams with the digital tools and applications that enable us to deliver on our mission.

We are working with colleagues across the organisation on a Dynamics 365 CE programme to deliver an up to date, streamlined, flexible CRM, consolidating and simplifying our existing CRM landscape.

We work with teams across the organisation providing solutions that empower our people to work and collaborate smarter.

The role

As a hands-on, technically expert Dynamics 365 specialist, you will enable our CRM improvement programme. The successful candidate will play a key role in the design and delivery of Dynamics 365 CE and Power Platform solutions.
You will assess requirements for technical feasibility, integrate our Dynamics CRM with other applications, and coach and develop colleagues’ Dynamics 365 skills.
Our data underpins our work, and you will apply your demonstrable knowledge to manipulate and visualise data, facilitating data-driven decision-making processes, and ensuring the needs of our end users are met.
You will enhance organisational knowledge of Dynamics 365.
What you’ll do

Play a leading role on the technical team to build a new Dynamics 365 online solution for Energy Saving Trust’s consumer advice programmes, as we migrate them off their legacy CRM system.
Lead day–to-day Dynamics 365 Online operations and support for Energy Saving Trust. Coordinate delivery of required enhancements and changes across different teams, maintain reference data, and manage our Dynamics 365 Online environments and users.
Work with internal and external Delivery, Product, Marketing, and Engineering teams to deliver end-to-end services for Energy Saving Trust’s clients in both public and private sectors.
What you’ll bring

Demonstrated strong working knowledge and hands-on experience with Dynamics 365 Online customer service workspaces, including configuration, customisation, business process flows, dashboards, forms, views and report development.
Ability to create and influence solution designs with a configuration-first approach, only using customisation where essential to minimise implementation and maintenance risks and costs.
Detailed understanding of CRM functional areas in Dynamics 365 online, particularly omnichannel contact and case management in customer service workspaces.
Hands-on experience of Microsoft Power Platform (Power BI, Power Apps, Power Automate, Copilot Studio).
Experience integrating Dynamics 365 with other applications.
Proficiency in creating high quality documentation and delivering functional designs.
For more information, please see job description: JD- Dynamics 365 Technical Specialist- SM 1394

Applications close 23.59, 22 September 2025. Interviews are intended to be held week commencing 29 September 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

In your supporting statement please explain how you meet the essential areas in the job description. Applications submitted via email or without a supporting statement will not be considered.

Reasonable adjustments: If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with recruitment@est.org.uk or call reception on +44 (0)20 7222 0101. We will do our very best to support you.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

You can find out more about our commitment to diversity and inclusion here.