Analysis: How Gojek Keeps Its Gig Riders Close — And Away from Unions
By Joan Aurelia Rumengan and Lam Le
Sri Winarsih, a 41-year-old Gojek rider in Jakarta, was alarmed when a customer failed to show up to collect an order. An unsuccessful delivery could hurt her rating on the super-app, or even result in suspension. But a single message to a WhatsApp group named Komunitas Gojek Jalanan swiftly resolved Winarsih’s problem.
Photo courtesy of Tommy Wahyu Utomo.
Source: Rest of World (link opens in a new window)
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