February 29

Analysis: How Gojek Keeps Its Gig Riders Close — And Away from Unions

By Joan Aurelia Rumengan and Lam Le

Sri Winarsih, a 41-year-old Gojek rider in Jakarta, was alarmed when a customer failed to show up to collect an order. An unsuccessful delivery could hurt her rating on the super-app, or even result in suspension. But a single message to a WhatsApp group named Komunitas Gojek Jalanan swiftly resolved Winarsih’s problem.

Photo courtesy of Tommy Wahyu Utomo.

Source: Rest of World (link opens in a new window)

Technology, Transportation
gig economy