Digital Divide Data Launches Business Process Outsourcing Company in Kenya
Tuesday, April 5, 2011
Digital Divide Data (DDD) announced today the launch of business operations in Nairobi, Kenya. The new company will offer business process outsourcing (BPO) services, including data entry, electronic publishing, and back-office administrative tasks to customers in East Africa as well as international markets. The social enterprise, which aims to create jobs for Kenyan youth, is the first investment in a Kenyan BPO company to combine U.S. technology and market expertise with operating experience in Asia. The new venture is led by veteran Kenyan entrepreneur, Amolo Ng’weno, co-founder of Africa Online. DDD’s expansion to Kenya is funded in part by a grant from the Rockefeller Foundation. DDD has also received technology support from Cisco Systems and Microsoft to start the new venture.
“We see enormous opportunities in Kenya’s strong talent pool-and in bringing DDD’s world-class service to local clients in East Africa,” said DDD CEO Jeremy Hockenstein. Building on nearly a decade of operational experience in Southeast Asia, DDD Kenya will offer a set of high-quality services to help publishers, financial services firms, telecommunications operators, government agencies, libraries and other organizations resolve paperwork backlogs and streamline customer records management.
“I am excited to be back in Kenya,” says Ms Ng’weno, who most recently served as Deputy Director at the Bill & Melinda Gates Foundation. “It has a dynamic market, leading companies are finally modernizing their businesses. We believe this is the right time for DDD to bring strong BPO service offerings to clients in East Africa.” The Kenyan government has made the promotion of business process outsourcing a major priority for the economic development of the country.
Digital Divide Data’s model of impact sourcing empowers its staff with the skills and experience they need to improve their lives – while simultaneously providing value to the clients served by its sourcing business. “DDD has become known for our commitment to customers, quality, value and innovation. Because of our social mission, we are a more responsible, responsive partner to our clients.” explained Michael Chertok, Vice President, Global Impact, who led DDD’s planning to expand to Kenya.