Kenya: Concern grows over mobile money user information
Telecom experts have called for the digitisation of registration of mobile money transactions in order to safeguard customer information and curb fraud.
Currently, mobile money agents record every transaction on a physical ledger book. Users surrender their ID numbers and phone numbers to these agents and how these agents use this information is unknown. This opens up for data breach.
According to Business Daily, Safaricom is already planning to introduce a platform that will host digital identification for customers.