Tuesday
June 11
2019

MTN Introduces Africa’s ‘First’ AI Service For Mobile Money

MTN Group is embracing artificial intelligence (AI) and on Friday announced the launch of Africa’s ‘first’ Mobile Money (MoMo) AI service or “chatbot”.

The mobile phone giant said the chatbot went live in Ivory Coast in May and will be rolled out across its MoMo footprint in the next few months.

The AI mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.

Photo courtesy of Simon Berry.

Source: TechFinancials (link opens in a new window)

Categories
Finance, Technology
Tags
artificial intelligence, financial innovation, fintech, mobile money, social media