MTN Introduces Africa’s ‘First’ AI Service For Mobile Money
Tuesday, June 11, 2019
MTN Group is embracing artificial intelligence (AI) and on Friday announced the launch of Africa’s ‘first’ Mobile Money (MoMo) AI service or “chatbot”.
The mobile phone giant said the chatbot went live in Ivory Coast in May and will be rolled out across its MoMo footprint in the next few months.
The AI mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.
Photo courtesy of Simon Berry.