MTN Uganda Under Fire Over Mobile Money Transaction Reversal

Wednesday, June 6, 2018

By Frank Kisakye

What started like a normal Twitter rant on a quiet Sunday afternoon, just over a week ago, about MTN Uganda’s failure to make a swift reversal of a mobile money transaction sent to a wrong party has evolved into a full-blown social media firestorm for the telecom firm, with the Twitter campaign entering a new phase that might involve a lawsuit, writes FRANK KISAKYE. 

The leaders of the campaign say they are entering a new phase after an elapsed deadline for MTN Uganda to commit to an open, transparent and constructive dialogue on how to put in place measures on mobile money reversals.

The cannonade of complaints and accusations was sparked off by Makerere University law don, Dr Busingye Kabumba on Twitter on Sunday, May 27, 2018.

“Wonders never cease. I sent mobile money to a wrong @mtnug number yesterday. Called MTN immediately and a ‘reversal’ was ‘initiated’. Was assured that the funds would be credited on my account ‘within 24 hours,’ he wrote in a Twitter thread.

Photo courtesy of Kārlis Dambrāns.

digital payments, fintech, mobile finance