Pandemic Strengthens African Bank Digitization
The COVID-19 pandemic has pushed Kenya Commercial Bank (KCB), east Africa’s largest lender by asset base, to work remotely and accelerate migration towards digital banking platforms.
KCB’s CEO Joshua Oigara told Global Finance: “The pandemic has brought in a new way of thinking with regards to the work environment. We are now able to run our business with some staff working from main sites, secondary stations and others from home. These are options which had not been fully explored before. But we are now likely to see this shift gaining more prominence into the future.” He added that migrating transactions from branches to digital channels like mobile, agents and internet banking will now be given top priority.
Photo courtesy of xresch.