Phone scam: How Kenyans are losing money

Monday, July 23, 2018

Sammy Wanaina received a text message on Sunday asking him to provide the secret personal code so that his Sim card could be swapped.

He was confused, he had not asked for a new card – and just moments earlier he had terminated a call that he now realised must have been from a fraudster who had posed as a customer services adviser from the phone company.

“It was a brief call and I did not give any of my details,” Mr Wanaina told the BBC.

He immediately contacted Safaricom, his mobile provider, to report that he suspected that there was an ongoing attempted fraud on his number.

Despite not giving out his details – and reporting the fraud to Safaricom – he completely lost access to his number and only getting back control after three days.

He tweeted that the whole experience had scared him.

Photo courtesy of Scott Mainwaring.

Source: BBC News (link opens in a new window)

digital finance, fintech, mobile finance