Safaricom adds voice control to m-Pesa

Friday, December 8, 2017

Safaricom unveiled the first in a series of voice-based features developed for its m-Pesa platform to increase the usability of the service for visually impaired people.

In what the company hailed as a world-first, its customers will be able to check balances before and after making transactions by dialing a number from the handset connected to their account and entering a code.

This, the company said, would negate the need for visually impaired customers to reveal account details to third parties and decrease the risk of fraud.

Photo courtesy of Scott Mainwaring.

Source: Mobile World Live (link opens in a new window)

Finance, Technology
digital payments, financial inclusion, fintech