Survey: Only 14% of Ghanaians Are Happy With Mobile Money Service
The report also disclosed in Accra that 30 per cent of Ghanaians are currently using the mobile money services; 32 per cent tried to use it; 48 per cent know how it works and 68 per cent are aware of availability of the services.
The report presented insights from a sample of 6,215 respondents from 17 and 59 years representing 150 million people across five countries in Sub-Saharan Africa – Ghana, Nigeria, Uganda, Democratic Republic of Congo, Angola and Uganda.
Mr Patrik Hedlund, Senior Advisor, Ericsson ConsumerLab, said during an international press video conferencing that mobile money could serve as a disadvantage among people in some parts of the world who have no mobile phones.
The report says that 20 per cent of the population of the involved countries uses mobile money services and half of these people are unbanked.