March 15

Why Safaricom, East Africa’s Biggest Telecom, Is Getting Sued by Its Customers

By Faustine Ngila

East Africa’s leading telecommunications company Safaricom is in trouble. Pressure is mounting on it, with two major lawsuits from its customers now demanding accountability from the telco giant.

The Nairobi-based firm has in the past few months faced renewed criticism over the credibility of its mobile overdraft facility Fuliza, which runs on the popular mobile money service M-Pesa, and rising cases of SIM swap fraud targeting Fuliza limits.

Photo courtesy of rogiro.

Source: Quartz Africa (link opens in a new window)

Technology, Telecommunications
mobile finance, telecommunications