NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

Friday, August 2, 2019

Manish Singh

The emergence of online hyperlocal services and e-commerce firms in India has led to the creation of about 200,000 jobs for blue-collar workers who deliver items to customers, according to industry estimates.

But it is also the kind of job that continues to see a high attrition rate. This means that companies like Zomato,  Swiggy, Dunzo, Amazon India and Flipkart  have to replace a significant portion of their delivery workforce every three to four months.

“A small portion of these workers either switch jobs to go to a different delivery company, or they take up a different job,” said Madhav Krishna. “And a large chunk of them end up going back to their villages to work on their farms.”

Photo courtesy of GPS.