Articles by Faisal Wahedi and Lisa Kienzle
The Human Touch Behind Digital Success: Microfinance institutions that go mobile need to support the people behind the technology
Technology is the enabler of digital services, but people are still the backbone. This is important for microfinance institutions to remember, since transitioning to mobile services requires considerable changes from staff. In the latest post in their series on how MFIs can go digital, Grameen Foundation explores best practices for making this transition.