Articles by Glen Burnett
MEGA is Malawi’s first independent power producing company, a mini-grid system that uses hydropower to bring power to remote areas. MEGA is based on 10 planned micro-hydro schemes on the fast-moving rivers of Mount Mulanje. But the main thing that sets it apart is its enterprise model. Rather than public or community ownership, MEGA is run as an enterprise that employs a clustered approach to mini-grid management.
Base of the pyramid (BoP) organizations may arguably have some of the best intentions the private sector has to offer. But even they don’t always get it right. Many need to introduce customer experience to companies and organizations that count the BoP as customers. Customer what? Customer experience goes beyond customer service, beyond working once or twice with a representative.