Articles by Hema Bansal
Addressing Predatory Lending Apps: Lessons From the Regulatory Response in Indonesia, India and the Philippines
Digital lending apps have provided financial inclusion to many in emerging markets, but complaints about predatory practices have been surging over the last two years. Financial inclusion and consumer protection consultant Hema Bansal explains how misleading marketing, inadequate disclosure of pricing, terms and conditions, and inappropriate collections practices have led to new regulatory responses in Indonesia, India and the Philippines. She shares which of these steps have proven effective — and where there is still room for improvement.