Posts by Jeremiah Grossman
NB Financial Health
ThursdayShare / Comment
Bringing Mobile Money up to Code: GSMA Code of Conduct for providers puts customer experience at the center
Only 17 percent of respondents in CGAP’s recent global survey on consumer risks in digital finance felt that service providers are doing an adequate job of protecting customers. The GSMA’s Code of Conduct for Mobile Money Providers is part of a growing movement to try to change that, with a number of the Code’s eight principles directly addressing key customer concerns.