Articles by Katie Nienow and Rebecca Wise
The Technology Trade-off: Mobile tech boosts financial access but limits engagement. Can it also help build banking relationships?
Financial access is at an all-time high, and it’s growing fast. Yet account dormancy rates for the newly banked range from 60-90 percent. And though mobile technology has made more services scalable, it has also limited banks’ ability to build deeper relationships with their customers. But Juntos Finanzas believes mobile tech may also hold a solution to this problem.