Articles by Macy Castillo
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Guest Articles
Monday
September 22
2025Moving Past the ‘Infrastructure of Hope’: Why Investors, Policymakers and Entrepreneurs Must Build a Modern E-Commerce Ecosystem in Southeast Asia
Small and medium-sized enterprises (SMEs) account for over 95% of all businesses in Southeast Asia, and millions of these entrepreneurs have migrated their hustle online. Yet according to Macy Castillo at Enstack, due to a lack of access to reliable payment options and other tools, they are attempting to build modern e-commerce businesses on a foundation of informal agreements and personal trust: an “infrastructure of hope” that leaves them exposed to payment fraud and locked out of formal finance. She argues that this is the central challenge for economic inclusion in Southeast Asia today, and explores Enstack's solution.
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