Articles by William Derban
The Power of Trust in Digital Finance: How to Leverage Trusted Technology to Maximize Inclusion and Impact
Trust can be a significant barrier to engagement in digital financial services among low-income users. According to William Derban at Opportunity International, that means providers must often take measures to address this trust deficit when developing digital services that target these customers — particularly women. He discusses Opportunity International's new Trusted Tech Microfinance Initiative, and shares six ways the initiative is working to build clients’ trust in the technologies Opportunity and its microfinance partners are using.