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Inclusive Fintech: Four Lessons for Optimizing Customer and Tech Journeys
Catalyst Fund – a unique accelerator model that provides direct and tailored technical assistance to complement a startup’s skill sets – spent the past year working directly with early-stage fintech businesses in emerging markets. Here are some of the lessons they gathered, both on the tech side and the customer side. A key takeaway: Trust is slowly built but easily destroyed.
- Categories
- Finance, Technology
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Financial Inclusion Takes the Next Step: An Interview with MetLife Foundation President Dennis White
As NextBillion launches our new Financial Health site under the sponsorship of MetLife Foundation, we touched base with its president and CEO, Dennis White. In this wide-ranging interview, White discusses the evolution of the financial inclusion movement, and the work the foundation is doing to advance it – including its grant-making and investing approach, its ongoing challenges, and what it has learned from both success and failure, among other issues.
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- Finance
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Lessons Learned Using Mobile Tools to Compile Financial Diary Data
Financial diary methodology is a powerful tool for studying financial inclusion, especially if digital tools are used. Using a mobile data collection and analysis app (which also worked offline) and a cloud-hosted database, Catholic Relief Services drew household data from rural areas in real time and amassed thousands of data points generated by tracking people’s financial lives each week.
- Categories
- Finance, Technology
- Tags
- data, financial inclusion, fintech, research
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Why Alternative Lending Struggles to Scale in Emerging Markets – And What Fintech Companies Can Do About It
Fintech models have proliferated in most developing countries, but alternative lending has struggled to gain scale. That's why FIBR, a project by consulting firm BFA in partnership with The MasterCard Foundation, is bringing together fintechs and banks to use networks of small businesses – shops, clinics and even local schools – to deliver digital financial services to low-income customers.
- Categories
- Finance, Technology
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Machine Learning Meets Credit Scoring: How it Can Help Reduce Loan Delinquency Costs
Investment in predictive algorithms for credit scoring is a no-brainer for sophisticated digital financial service providers. Brick-and-mortar financial institutions that are just beginning to explore technology applications should follow suit, according to BFA, because credit scoring optimizes three business layers that improve the overall bottom line.
- Categories
- Finance
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Why Low-Income Families Don’t Send Their Children to College. Hint: It’s Not Always About Money.
Household income is not the only limiting factor as to why children of low to upper-low income families do not attend or save for university. Significant behavioral reasons are also involved, and ESCALA, which helps families save for higher education, worked with BFA’s customer insights team to identify and develop a plan to help overcome a few of them.
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New Job Board Feature – FREE Access to NextBillion’s 100,000 Twitter Audience
NextBillion's job board is one of the most active career resources in the social business and global development space – and it's one of the most popular features on the site. We're making it better by tweeting out all new job posts to our fast-growing Twitter audience of approximately 100,000 – for free. To post a job ad, or find a career with impact, visit the job board today.
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How SAJIDA Foundation Nearly Doubled Customer Uptake of Savings Accounts
Astha, a term deposit account, allows SAJIDA Foundation members in Bangladesh to save toward a purchase or financial goal. Through the OPTIX project, BFA conducted data analytics and client research with SAJIDA and eventually redesigned the accounts. After rolling out the new features, the foundation saw a 97 percent increase in accounts opened and 59 percent more mobilization of savings.
- Categories
- Finance