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More Than Just Smiles: Excellent customer service must be a top priority for any market-led financial institution, says MicroSave
In MicroSave’s research, “how I am treated by the staff (or agents) of the institution” consistently appears as a top driver of customer choice of service provider - as well as uptake and use of financial services. With the renewed interest in client-centricity, it’s important to recall the core role of customer service in serving the low income market.
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BlackBerry acquires virtual SIM startup Movirtu, plans to support ‘all major smartphone operating systems’
BlackBerry today announced it has acquired Movirtu, a UK startup that allows multiple numbers to be active on a single device.
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- Uncategorized
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- mobile finance
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The Rise And Rise Of Mobile Money
Mobile Money transactions are gradually taking off in Nigeria after a very slow start due to inability to fully comprehend the scheme, lack of technology by those licensed to operate it and low level of the awareness by the public.
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- Uncategorized
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- Sub-Saharan Africa
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- mobile finance
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Card payment network RuPay sees boost from Indian government’s financial inclusion scheme
The Indian government's financial inclusion drive to expand banking services in the country is giving a boost to home-grown card payment network RuPay.
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- Uncategorized
- Region
- South Asia
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Millicom debuts automatic m-wallet interest payments in Tanzania
Millicom claimed a world first after launching a mobile money service in Tanzania which offers users the opportunity to automatically earn a return on their balance direct to their wallet without the need for a separate registration.
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- Uncategorized
- Region
- Sub-Saharan Africa
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Three Lessons on Impact Investing: Reflections from Batman and Robin
After our panel last week at the Social Capital Markets (SOCAP) conference in San Francisco, a colleague tweeted a photoshopped image of me and Antony Bugg-Levine, CEO of Nonprofit Finance Fund, as Batman and Robin, respectively.
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- impact investing
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PRESS RELEASE: Alliance for Financial Inclusion Reveals New Home in Malaysia and New Funding Partner With Omidyar
AFI announced today that Malaysia, represented by Bank Negara Malaysia (BNM), will be the new host country for the Alliance for Financial Inclusion.
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Next generation of microfinance: Leveraging Indonesian experience
The history of microfinance institutions in Indonesia dates back more than 100 years.
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- Uncategorized
- Region
- South Asia
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