Ugandan mobile money agents in the spotlight
Wednesday, February 19, 2014
According to Helix Institute, “ANA, a collaboration between the Bill & Melinda Gates Foundation and MicroSave, is the largest research project on agent networks in the world, designed to determine what drives their success and scale.”
The Uganda Agent Network report is based on over 2,000 mobile money agent surveys carried out in 2013 all over the country. According to the report, the quantity of agents in Uganda is expanding rapidly and profits are high; however, the next phase of development needs to focus on the quality of service provided.
“In general agents are satisfied with their profits, rebalance fairly easily and are dedicated to remaining as agents. However, agents primarily face challenges on fraud and security, communication with their provider, and system downtime,” the report said.