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More Than Just Smiles: Excellent customer service must be a top priority for any market-led financial institution, says MicroSave
In MicroSave’s research, “how I am treated by the staff (or agents) of the institution” consistently appears as a top driver of customer choice of service provider - as well as uptake and use of financial services. With the renewed interest in client-centricity, it’s important to recall the core role of customer service in serving the low income market.
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Card payment network RuPay sees boost from Indian government’s financial inclusion scheme
The Indian government's financial inclusion drive to expand banking services in the country is giving a boost to home-grown card payment network RuPay.
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- South Asia
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PRESS RELEASE: Alliance for Financial Inclusion Reveals New Home in Malaysia and New Funding Partner With Omidyar
AFI announced today that Malaysia, represented by Bank Negara Malaysia (BNM), will be the new host country for the Alliance for Financial Inclusion.
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Next generation of microfinance: Leveraging Indonesian experience
The history of microfinance institutions in Indonesia dates back more than 100 years.
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Uber in talks with firms to integrate digital wallet in India
Global taxi-hailing company Uber is in talks with firms providing digital wallets and payment gateways in India as it looks to become compliant with local regulations.
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India’s Bandhan Bank’s plans to usher in a new model in financial inclusion
Bandhan will start its journey with 600 branches. The microfinance company’s existing 2,016 offices will operate as sub-branches, each having an army of salaried field staff to take banking to the villages.
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Financial Capability isn’t Built in a Day: Can a secured credit card help entrepreneurs build credit and positive financial behaviors?
Can a secured credit card help entrepreneurs build credit and positive financial behaviors? FIELD at the Aspen Institute wrestled with this question as part of an 18-month initiative called the Asset Building through Credit pilot, funded by the Citi Foundation. FIELD director Joyce Klein, with Luz Gomez, discuss the research and its implications.
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M-Pesa To Monitise: How Necessity Is Pushing FinTech Innovation From Africa To The UK
Necessity is often said to be the driver of innovation. Nowhere is this clearer than with the mobile-phone based money transfer and microfinancing service, M-Pesa, in Kenya, wherein the need to provide financial services to the under-banked population resulted in a truly transformative fintech solution.
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