Articles by Brad Swain
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Monday
August 21
2017Control vs Ease of Use: Low-Income Customers Weigh In on Financial Services
Automated 21st century financial tools, such as bill pay, are meant to make life easier. But for low-income customers and those with uneven cash flow, the need for control of their money can outweigh these benefits. Kristen Berman and Brad Swain of Duke University's Common Cents Lab try to reconcile this seeming contradiction.
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- Finance, Technology