Daniel Mhina

Daniel S. Mhina
Financial Sector Deepening Trust

Daniel Mhina is serving as an Advisor, Digital Finance (DF) at Financial Sector Deepening Trust (FSDT). He joined FSDT in July 2015 to help drive the FSDT’s focus on digital finance through delivery of digital solutions that are first and foremost mobile to support innovation and delivery of financial products to the poor in a more effective and affordable manner. He has the responsibility for shaping the DF strategy, managing and developing digital finance service portfolio management, providing specialist advice on Digital Financial Services (DFS), integrating digital solutions into other FSDT themes and collaborating with market players driving DF agenda in Tanzania.

In his previous role, Mr. Daniel was the Chief Commercial Officer (CCO) and Chief Operations Officer (COO) of Finca Microfinance bank. He had responsibility for direct distribution strategy including outreach and expansion plans and execution, business growth focusing on profit and loss drivers and operational risks, institutionalizing performance and monitoring systems, and participating in the negotiation of major project initiatives with regards to distribution channels. Under his leadership, Finca was able to turn profitable, with growth in a client base at the bottom of the pyramid. Also, he was instrumental in the development of the distribution channel through opening up new branches, renovations of its branches, and roll out of agent banking and mobile channels.

During his career he has held numerous top management positions, including Head of Personal and Business Banking and Head of Customer Experience at Stanbic Bank Tanzania, with responsibility for developing the retail business – balance sheet and profit and loss, and development and operations of all distribution channels both physical and digital. Also, he was Head of Retail and Quality Assurance at Airtel (formerly Zain) responsible for managing all the Zain’s retail shops and setting up the quality assurance unit within the customer service department.

A native of Tanzania, Mr. Daniel lives in Dar es Salaam, Tanzania.

Articles by Daniel S. Mhina

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