Contributor.

Gayatri Murthy
CGAP

Gayatri Murthy is a financial sector specialist who has spent nearly 10 years researching and consulting on what low-income people want and how digital technologies can help fill the gaps to financial inclusion. At CGAP, she leads research on how fintech startups can catalyze financial inclusion and works with policy makers to ensure data protection and privacy policy empowers customers and supports responsible innovation. Ms. Murthy also specializes in training financial institutions to generate high-quality customer insights and then use them to build customer-centric business models. She previously trained staff of financial institutions in workshops around the world, including at trainings organized by the Boulder Institute for Microfinance, the Social Performance Task Force, and the Aga Khan Agency for Microfinance. 

Before joining CGAP, Ms. Murthy worked at Intermedia, where she conducted nationally representative surveys, impact evaluations and qualitative studies on the role of digital technologies in financial inclusion and civil society building. She also worked at GiveIndia, a platform to promote efficient and effective giving to the poor in India.

Ms. Murthy has a master’s degree in international communication from the School of International Service at American University in Washington, D.C., and a bachelor’s degree in economics from St. Xavier’s College, Mumbai, India. 

Articles by Gayatri Murthy

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