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Four Insights for Better Measurement: What Businesses Can Learn from the Public and Nonprofit Sectors
In the public and nonprofit sectors, comprehensive monitoring, evaluation and learning approaches are increasingly common – but many small and growing businesses (SGBs) lack the time and resources for these practices. Heather Esper, director of the Performance Measurement and Improvement team at the William Davidson Institute, shares four key data collection and measurement insights from the public and nonprofit worlds that businesses — particularly SGBs — can leverage to improve their decision-making and maximize the social and financial value of their data.
- Categories
- Entrepreneurship, Impact Assessment
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Rethinking Community Connectivity: As the Pandemic Wears On, NGOs Turn to Technology for Information Dissemination and Behaviour Change
Behavior change and information dissemination initiatives face many challenges in emerging economies, and COVID-19 has made their work even more difficult. But according to Abhishek Sharma at Glific, these efforts remain essential – whether they're focused on raising awareness of government programs or sharing accurate information about the pandemic. He explores how a growing movement of NGOs, governments and social enterprises are turning to digital communications channels to reach marginalized communities, and discusses Glific's WhatsApp-based approach.
- Categories
- Coronavirus, Technology
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Research that Embraces the Messiness of Real Life: How an Innovative, Tech-Enabled Survey Method is Revealing the True Feelings of the Bottom Billion
Of any population in the world, the poor are the least likely to feel free to speak their minds, which makes it difficult to use surveys to understand and meet their unique needs. Daryl Collins, and Carolina de Miranda and Laura Morínigo of Fundación Capital, explore how tech-enabled research methods can provide a solution to this dilemma. They share how a unique, WhatsApp-based survey approach has helped Fundación Capital understand the nuanced meaning behind the responses of women who participated in a gender norms-focused messaging campaign in Paraguay.
- Categories
- Impact Assessment, Technology
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Supporting Microfinance During the Pandemic: Lessons From a COVID-19 Response Program
The COVID-19 crisis has had serious impacts on the microfinance industry and the micro and small enterprises it typically serves, leading to a decrease in both the quality and volume of microfinance institution (MFI) portfolios. Mathilde Bauwin of ADA explains how the organization designed and implemented a response program to help its partner MFIs overcome the pandemic's challenges. She shares lessons learned during the process, which could be useful in helping MFIs navigate future crises.
- Categories
- Coronavirus, Finance
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Scaling the Last-Mile Distribution Industry With Data-Driven Lending
Low-income consumers in emerging markets rely heavily on last-mile distributors (LMDs) for access to life-changing products, from smartphones to solar home systems. But as Erin Junio at Angaza explains, despite the critical role they play in the sale and distribution of these products, LMDs struggle to access the funding they need to scale. She explores the funding challenges these businesses face — and how data-driven innovations in lending are emerging to close this financing gap.
- Categories
- Energy, Entrepreneurship, Investing
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Bringing Impact Data Out of the Dark: Why Impact Investors Need Harmonized Reporting Platforms to Reach Their Goals
Impact reporting today is inconsistent, unverified and locked up in information silos, with multiple, competing reporting platforms and methodologies. As Adam S. Bendell of Toniic explains, this makes it difficult for impact investors to compare and maximize the positive net impact of their investments. The key to solving this dilemma, he says, is to develop an interoperable ecosystem for reporting impact data. He shares four ways the sector could move toward this goal, building a system in which investors can easily compare impact performance across their portfolios.
- Categories
- Impact Assessment, Investing
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COVID-19 Is Showing Small Businesses the Benefits of Digital Financial Services: Here Are Three Ways Providers Can Use Data to Better Serve Them
Digital access to financial services has been growing in recent years, but COVID-19 has made it all the more necessary. BancoSol, a commercial bank serving 1.5 million Bolivian microentrepreneurs, saw its digital transactions rising over the last year and wanted to extend this trend beyond the pandemic — but it wasn't sure how. Kathleen Yaworsky at Accion and Aaron Lewin at Mastercard discuss how their organizations are supporting BancoSol through data-driven insights, and share three steps microfinance institutions can take to better serve the needs of their micro and small business customers.
- Categories
- Coronavirus, Finance
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‘Back in the U.S.S.D.’: Most Smartphone Owners—Especially Women—Don’t Use Apps for Financial Services
The global transition from basic mobile phones to smartphones has impacted nearly every sector, including financial services. Bryan Pon from Caribou Data considers whether this shift will help or hinder access to mobile money and digital finance for women in emerging markets — a group already less likely to be using these services. He shares the findings of a comprehensive study on how payment system design could impact gender bias in digital finance, and discusses the ongoing popularity — and under-recognized advantages — of old-fashioned USSD codes in mobile money.
- Categories
- Finance, Technology
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