Articles by Isabel Whisson
BRAC, which has been gradually integrating mobile money into its microfinance operations since 2011, has introduced a number of new initiatives, including investing heavily in client protection, customer service and financial education, and developing mobile money use cases. Here, as part of FI2020 Week's spotlight on keeping clients first in a digital world, a long-time client gives her perspective on this evolution.
2015 was an important year for the world of financial inclusion. To better understand and build on the year's successes, BRAC approached the Microfinance CEO Working Group to inquire about their wishes for financial inclusion over the coming year. Here’s what seven industry thought leaders shared with them.