Articles by Masrura Oishi
Masrura Oishi / Tanjilut Tasnuba / Isabel Whisson
‘Her Hands Trembled’ When She Borrowed Her First $64; Now She’s Giving Advice to BRAC
BRAC, which has been gradually integrating mobile money into its microfinance operations since 2011, has introduced a number of new initiatives, including investing heavily in client protection, customer service and financial education, and developing mobile money use cases. Here, as part of FI2020 Week's spotlight on keeping clients first in a digital world, a long-time client gives her perspective on this evolution.