Articles by James Robinson
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Guest Articles
Thursday
September 24
2020Maintaining a Critical Link To Last-Mile Customers: Challenges and Opportunities Facing Financial Service Agents During COVID-19
Agents are a critical last-mile link to financial services for lower-income households and micro- and small enterprises. But as the COVID-19 crisis has spread globally, it has had a profound effect on how agents operate, introducing new restrictions – and new responsibilities. Nisha Singh and James Robinson at Itad explore the findings from a recent report that highlights key strategies for building and managing high-performing agent networks despite the challenges of the pandemic.
- Categories
- Coronavirus, Finance, Technology
