Articles by Joel Muhumuza
Going Digital Sustainably: How microfinance providers can balance business needs, technology constraints and the customer value proposition
A strong digital financial services model can reduce distribution costs and increase revenue for financial institutions that serve the poor. But the transition to digital requires an understanding of the full implications of the new service, and a strategy to encourage customer behaviors that will yield a successful investment. Grameen Foundation offers tips in the latest post in their series on what it takes for MFIs to go digital.