Articles by Kathleen Yaworsky
COVID-19 Is Showing Small Businesses the Benefits of Digital Financial Services: Here Are Three Ways Providers Can Use Data to Better Serve Them
Digital access to financial services has been growing in recent years, but COVID-19 has made it all the more necessary. BancoSol, a commercial bank serving 1.5 million Bolivian microentrepreneurs, saw its digital transactions rising over the last year and wanted to extend this trend beyond the pandemic — but it wasn't sure how. Kathleen Yaworsky at Accion and Aaron Lewin at Mastercard discuss how their organizations are supporting BancoSol through data-driven insights, and share three steps microfinance institutions can take to better serve the needs of their micro and small business customers.