Articles by Kaumudi Tiwari
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Guest Articles
Thursday
August 14
2025Designing Digital Health Tools for the Last Mile: Lessons for Maximizing Connectivity, Usability and Trust
Digital health has become a promising approach for improving healthcare access in under-resourced communities. But as Kaumudi Tiwari at Zonka Feedback explains, bringing healthcare to the “last mile” isn’t just about overcoming the challenges of physical distance. It’s about navigating poor network coverage, language mismatches, lack of trust in digital systems, and tools that don’t align with local workflows or realities. She shares four critical lessons from digital health deployments in Africa and Asia that underscore why some digital health tools succeed in the last mile, while others stall.
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- Health Care, Technology
