Articles by Laura Cojocaru
Shuffling through papers while standing at a pho vendor’s street stall. Asking customers the same questions over and over again every loan cycle. CEP’s staff and clients constantly dealt with such frustrations until the Vietnam-based microfinance institution rolled out an app that digitized the loan and repayment process. Laura Cojocaru and Kelly Nguyen of BFA report on how the technology not only saves time, but helps loan officers connect on a more personal level with clients.