Posts by Mike McCaffrey and Ignacio Mas
NB Financial Health
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Seven Approaches to Agent Management: A new paper documents the variety of ways that digital finance providers assemble and manage agent networks
Agent networks are the main service touch points for most digital finance customers, and they’re probably the most challenging and costly element of the value chain. The authors of a new paper, Designing Successful Distribution Strategies for Digital Money, discuss how digital finance service providers in various regions have assembled and managed their agent networks.