NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

Customer-centric business models are an essential way to serve the unique needs of poor people. For financial service providers, investors and policymakers committed to reaching people at the base of the economic pyramid, this event shares the latest knowledge on what works in providing low-income customers with the economic opportunities and resources they need to improve their lives.

CUSTOMER CENTRICITY

Enabling Financial Choices and Positive Outcomes for Low-Income Customers

February 19-22, 2018  |  Radisson Blu Temple Bay  |  Mamallapuram,  India

This year’s event is jointly organized by SPTF, CGAP, Dvara and LeapFrog Investments. The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.

A preliminary agenda for the 2018 Customer Centric Learning Event and SPTF Annual Meeting is provided here. The agenda is also posted to the registration site, where you can sign-up for sessions.