NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

We hope you can join us for the Customer Centricity Learning Event and SPTF Annual Meeting in Mamallapuram, Tamil Nadu, (near Chennai) India, February 19 – 22, 2018. This year’s learning event – entitled Customer Centricity: Enabling Financial Choices and Positive Outcomes for Low-Income Customers – is an event jointly organized by SPTF, CGAP, Dvara and LeapFrog Investments. Our goal is to influence financial service providers, investors, and policymakers to adopt a business model that is based on understanding and serving the unique and diverse needs of poor people.

The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.

Financial service providers:  If you have implemented a customer-centric solution to solve a financial inclusion challenge, this is your opportunity to share your journey at the 2018 Learning Event! Learn more.