NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

Join us for a webinar on the digital financial services landscape in Kenya and what constitutes effective “human touch.” This webinar will feature CFI Fellow Alexis Beggs Olsen and Africa Board Fellowship Program Director John Lwande discussing the circumstances when Kenyan customers still desire human interaction and the innovative ways in which financial services providers (FSPs) integrate human interfaces into their digital product offerings.

Learn more about Alexis’ research on effective human touch in a digital age in Kenyaand the CFI Fellows Program.

Note: We will be using GoToMeeting webinar service for this event. If you do not have GoToMeeting installed on your computer, you will be prompted to download the required software before joining the webinar. It’s free; just follow the prompts, and you should be all set.