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Solving Customer Service Issues in Digital Finance: The can-do/must-do list
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.
- Categories
- Technology
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Bharti Airtel Starts First Cross-Border Mobile Money Transfer in Niger
Telecom giant Bharti Airtel today launched a cross-border money transfer service for its mobile wallet customers in Niger -- a first in the country by a telecom company.
- Categories
- Technology
- Region
- Sub-Saharan Africa
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Why a Common Platform is Within Reach: Mobile finance and the emergence of a comprehensive ICT4D mHub platform?
Currently there are numerous applications but they are not synced with each other. What is truly needed (and possible) is a comprehensive mHub type of platform that is multi-sectoral (e.g. agriculture, health, education, etc.) and multi-functional.
- Categories
- Technology
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Kenya’s Safaricom Might Have to Spin Off M-Pesa, the World’s Largest Mobile Money Business
The Kenyan government is introducing new regulations this week in parliament that could lead to the break-up of Safaricom, the country’s leading telecom company.
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- Technology
- Region
- Sub-Saharan Africa
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NexThought Monday – Three Winning Conditions to Enable Mobile Money Interoperability
Interest is growing in the topic of “interoperability” in mobile money and its potential impact for the nascent sector. A handful of deployments, such as in Indonesia and more recently in Tanzania, have garnered attention. Amitabh Saxena, who led mobile money at MasterCard in Latin America, and Selma Ribica, who leads interoperability strategy at Vodafone’s global M-Pesa team, provide nuance on some of the industry perspectives currently being advocated.
- Categories
- Technology
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Illicit Financial Flows: Digital Pirates Costing Africa Big Bucks, but Mobile Banking Could Surprisingly Save the Day
Illicit Financial Flows (IFF) are moving to the forefront of the international agenda, as governments worldwide join forces to combat money laundering, tax evasion, and international bribery, which make up the bulk of such flows.
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- Technology
- Region
- Sub-Saharan Africa
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Africa Leads Mobile Money Boom
New data from Juniper Research has revealed how Service Providers are benefiting from the boom in mobile money transfer services - with $2bn in revenues forecast for this year and $4bn annually 2018...
- Categories
- Technology
- Region
- Sub-Saharan Africa
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Viva Senegal: How This West African Nation Became Africa’s Quiet High-Tech Titan
All too often conversations on the digital scene in Africa look to the East - focusing on the gains being made in Rwanda and Kenya in particular.
- Categories
- Technology
- Region
- Sub-Saharan Africa
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