Articles by Graham Wright
Research shows that mobile phones can be a useful tool in the fight against poverty, increasing both household income and consumption. But according to Amani M’Bale at the Bill & Melinda Gates Foundation and Graham A.N. Wright at MicroSave (MSC), to reach that potential, it’s important that these phones are able to bridge the digital divide, becoming accessible to, and used by, the underserved people they can benefit the most. They share several factors that can increase — or limit — the usage of smartphones and other mobile devices in sub-Saharan Africa.
Survival, Recovery and Resilience: 12 Recommendations to Help Financial Institutions Weather the COVID-19 Crisis
COVID-19 has had a devastating impact on the 300 million-plus enterprises operating in emerging economies around the world. It has also harmed their financial institutions, which are dealing with poor asset quality, liquidity pressure and reduced profitability as clients struggle to repay loans. Analysts at MicroSave Consulting (MSC) share 12 recommendations to help these institutions survive and recover in the wake of the pandemic.
Speculating on the Future of Financial Inclusion: Predictions, Solutions (and Warnings) for the Next 20 Years
We live in extraordinary times: In the next 20 years, futuristic technologies like drones, driverless cars, virtual reality and robotics will transform communities and entire industries. Meanwhile, says MSC founder Graham Wright, breakthroughs in areas like artificial intelligence, big data and mobile connectivity will have a similar impact on financial inclusion. Wright makes some bold predictions, and highlights the trends and technologies that are likely to play important roles in the sector’s development.
The Digital Transformation: Four Opportunities and Three Threats for Traditional Financial Institutions
Digital finance can reduce the annual cost of serving customers by up to 80 percent – one reason why financial services providers are embracing it. As MicroSave founder Graham Wright sees it, this race toward digitization is creating a watershed moment for financial and social inclusion. The sector’s decisions now will determine whether it will contribute to truly inclusive economies – or create a growing digital divide. Wright explores four ways this transformation could help financial services providers and their customers – along with three major pitfalls they must avoid.
Digital financial exclusion represents both a development challenge for poor customers, and a missed opportunity for providers, says MicroSave founder Graham Wright. While providers fight for a share of the most profitable and easiest-to-reach markets, they often overlook the vast commercial potential of lower-income communities – in territory that is largely not competed. Wright explores how to tap into this "fiercely loyal" market.
Many organizations have discovered that it's difficult to bring comprehensive and sustainable financial capability to the BoP. Recognizing that financial education is complex and influenced by the clients' environment, MicroSave has developed a framework for those planning interventions, including four key lessons that should be at the forefront of any design.
NexThought Monday: Sprinters vs. Limpers – Three Critical Success Factors for Digital Finance Deployments
According to the GSMA, there are 271 mobile money services in operation across 93 countries, and digital financial services are now available in over 60 percent of developing markets. An increasing number of services are reaching scale, as 30 services now have more than one million active accounts. But 241 have failed to do so. So what separates these 30 “sprinters” from those deployments that are merely limping along?
Customer service issues need to be high on the agenda of providers intent on achieving high levels of registered uptake and usage of digital financial services. It is also clear that responding to the most common challenges is no easy matter, even for the most committed provider.