Articles by Graham Wright
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Thursday
June 25
2015Five Trust Issues That Are Undermining Mobile Money: Surprisingly, says MicroSave, fraud is not customers’ biggest concern
After years spent overcoming the core challenges of establishing large-scale, sustainable digital finance systems in developing countries, attention is now shifting to consumer protection. According to Graham Wright, many of the key consumer protection issues relate to basic customer service – and they appear to be undermining trust and thus reducing both uptake and usage.
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- Education
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Tuesday
May 12
2015Kenya’s Mobile Finance Revolution Takes the Next Steps: Two new developments go far beyond mobile money
Kenya’s mobile finance market is evolving, and for the country’s leading financial services players, that evolution has been a profitable one. But beyond M-PESA’s remarkable payments revolution and the continued growth of M-Shwari’s mobile banking services, there are two other important developments in the Kenyan market. MicroSave founder Graham Wright discusses their impact.
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Monday
December 29
2014Who Is the ‘User’ In ‘User-Centred Design’?: When it comes to financial products, don’t discount the role of intermediaries
The obvious “users” of financial products are the end customers of the financial institution or mobile network operator. But as Graham Wright of Microsave notes, there is another very important “user” - the organization that will ultimately deliver the product.
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- Education
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Monday
December 15
2014NexThought Monday – 12/15/14 – The Over-The-Counter Paradox: Dependence on agent transactions is holding digital finance back – but could agents also move the sector forward?
Over-the-counter (OTC) transactions are mobile money transactions facilitated by a provider’s agent network - and they’re an integral part of most successful services. But while MicroSave founder Graham Wright argues that dependence on OTC transactions is hobbling the development of the digital finance ecosystem, he says these agents could also present a solution.
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Monday
July 28
2014NexThought Monday – Innovation Overkill: Why product innovation in financial inclusion isn’t always the right move
All the renewed talk about product innovation and a client-centric approach in financial inclusion may overlook two important points, says MicroSave’s Graham Wright. First, there are important differences between market leaders and followers. And second, moving through the product development continuum isn’t easy. For some companies, he suggests, it’s better to copy than to innovate.
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