NextBillion - An Initiative of the William Davidson Institute at the University of Michigan

Akhand Jyoti Tiwari is a senior manager and leads behavioural research and design work at MicroSave. He has more than 10 years of research and technical assistance experience with financial service providers in multiple countries including Bangladesh, Cambodia, Ethiopia, India, Indonesia, Kenya, Qatar, The Philippines, Lao PDR, Nepal and Zambia. His area of expertise includes microfinance, digital financial services, behavioural economics, financial capability, client centric market research and solution development approaches, and M&E. He is a MI4ID approach expert, which is MicroSave’s flagship approach to behavioural research and design for financial services, and has used this approach to develop business strategy of diverse financial service providers including MFIs, insurance companies, banks and other digital financial service providers.