Articles by Maha Khan
Digital financial services are proliferating across the developing world, yet providers are having trouble coming up with products that meet low-income customers where they live. For instance, for a rural customer, how can a stagnant digital savings account compete with a productive egg-laying hen? Maha Khan and Annabel Schiff, representing the newly formed Mastercard Foundation Partnership for Finance in a Digital Africa, unveil new research exploring how digital financial services can meet people's needs alongside more traditional services.
Mobile money operators in Zambia – a country where only half of the residents are even aware of the concept of mobile money – don’t seem to stick around for very long; in fact, 90 percent of them have been in the business for less than one year. What can stop the churn? Research shows that higher income would help, and that can result from better training.
Agents are the bricks and mortar of a digital financial services business. With payment banks in India designing their strategies for building their agent networks, they must also ensure they get the operations right, putting high quality agents in the market, supporting them effectively, and playing their part in seeding the demand they need to earn a decent revenue.
The Risks of Government-Led Financial Inclusion: Why agent networks in India need to move beyond government mandates
Over the years, the government of India has facilitated financial access by promoting account opening through various programs. And, at first glance, some of the numbers associated with the government's inclusion mandates look good. But a more detailed look reveals a bleak picture that includes high agent attrition and low account activity rates.
- Impact Assessment