Posts by Ann Miles
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‘Inclusion is Not an End in Itself’: Takeaways from MasterCard Foundation’s Symposium on Financial Inclusion
Financial services providers need a mind-shift, says MasterCard Foundation's Ann Miles: They should not only focus on increasing uptake of a new product or service, but on the lifetime value these offerings have for customers. Their goal should be not just to increase access to formal financial products and services, but to help end-users integrate these new tools into their daily lives.