Articles by Mike McCaffrey and Maha Khan
The Trouble with Over-the-Counter Digital Finance: Powerful agents and fractured markets cause challenges in Pakistan
Pakistan is easily one of the top five leading digital finance markets in the world, and also one of the least understood. The country adopted an Over-the-Counter methodology, in which transactions are executed by the agent as opposed to the customer over a mobile wallet platform. But according to the Helix Institute, this approach has caused significant challenges for the industry.
Take that, Telecoms: Helix’s Bangladesh study shows that banks and other players can also scale mobile money agent networks
Bangladesh has a burgeoning competitive landscape in mobile money, and due to regulations, none of the major players are telecoms. In other markets, telecoms have used their marketing budgets, national retailer networks and other advantages to scale digital financial services. But Bangladesh has shown that banks and third party providers can also succeed in the space. The Helix Institute discusses this and other findings from their recent study.