Articles by Sonal Agrawal
Linking the Needs of Customers and Providers: A Framework for Effective Financial Health Measurement
Many financial service providers (FSPs) want to improve the financial health of their low-income users, but they often struggle to measure it. According to Nishant Kumar and Sonal Agrawal at Lakshya, one key challenge is that many FSPs don't see the business benefits of investing in financial health measurement. They share three principles that can help providers understand the distinct needs of different user groups, and develop a measurement methodology that links customers with interventions that impact their financial health – while boosting the FSPs' bottom line.
Shifting from Financial Inclusion to Financial Health: Strategic Focus Areas for Providers and Other Stakeholders
In the past decade, 1.2 billion people around the world have obtained a financial account. But according to Nishant Kumar and Sonal Agrawal at Lakshya, this growing financial inclusion isn't leading to similar gains in financial health – and addressing this challenge will require stakeholders to boost engagement on the demand side rather than just maximizing supply-side efficiency. They propose three key strategic focus areas for improving global financial health, and explore how they differ from the approaches taken to boost financial inclusion.