Supporting Managers in Their HRD Role

Learn how to improve your staff management practices, even if you are not an HR professional!

One of the priority topics for financial service providers that emerged from last year’s survey on human resource development practices, was how to help managers across hierarchies and functional areas in financial institutions recruit, support, and mentor their staff – in short HR guidance for managers outside the HR department.

During the webinar, Patricia Richter of the ILO’s Social Finance Programme will summarize key actions emerging from last year’s survey based on input from 195 financial service providers globally. Then senior managers from VisionFund (Bolivia), Al Majmoua (Lebanon) and ASKI (Philippines) will share their HR practices and lessons learned from successfully developing a strong in-house system of HR practices into their staff management processes.

This webinar is one in a series on human resource development, organized by the e-MFP Human Resources Action Group ( in collaboration with the ILO’s Social Finance Programme. Throughout the series we will share the results of the Action Group’s survey on HRD practices and discuss the following topics with microfinance practitioners: aligning HRD and business strategy (6 September), supporting managers in their HRD role (22 September) and equal opportunities for women (October).

Location: Virtual

Date: Thursday, September 22, 2022